Privacy Policy

Last updated: 17 June 2026

1. About this policy

This Privacy Policy explains how Fay House Press collects, uses and protects personal information when you visit our website, place an order, or contact us.

We are committed to handling personal information responsibly and in accordance with applicable UK data protection laws.

2. Who we are

This website is operated by Fay House Press.

Our contact address is:

Fay House Press
89 Swan Lane
Wickford
Essex
SS11 7DE
United Kingdom

You can contact us using the contact details shown on our Contact page.

3. Information we collect

We may collect the following types of information:

  • Your name
  • Your billing address
  • Your delivery address
  • Your email address
  • Your phone number, if provided
  • Order details, including the item purchased and order number
  • Payment confirmation details
  • Messages you send to us through the website or by email
  • Basic technical information, such as your IP address, browser type, device type and website usage data

We do not store full card payment details on our website. Payments are processed securely by third-party payment providers.

4. How we use your information

We use personal information for the following purposes:

  • To process and fulfil orders
  • To send order confirmations and delivery updates
  • To respond to enquiries
  • To manage returns, refunds or customer service issues
  • To keep records of sales and transactions
  • To maintain website security and prevent fraud
  • To comply with legal, tax and accounting obligations
  • To improve the website and customer experience

5. Lawful bases for using your information

We rely on the following lawful bases to use your personal information:

  • Contract: to process and deliver your order.
  • Legal obligation: to keep accounting, tax and business records.
  • Legitimate interests: to run and protect our website, respond to enquiries, prevent fraud and manage customer service.
  • Consent: where we ask for your permission, such as for optional marketing emails or non-essential cookies, if used.

6. Sharing your information

We only share personal information where necessary. This may include sharing information with:

  • Payment processors
  • Delivery or postal service providers
  • Website hosting providers
  • Website, ecommerce or security service providers
  • Professional advisers, such as accountants, where necessary
  • Public authorities, regulators or law enforcement where required by law

We do not sell your personal information.

7. Cookies and website tracking

Our website may use cookies or similar technologies to operate the shop, remember basket contents, process checkout, improve performance, and help keep the website secure.

Some cookies are necessary for the website to function properly. Others may be optional, depending on the tools and services used on the website.

You can usually manage or block cookies through your browser settings.

8. How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this policy.

Order and transaction records may be kept for a number of years where required for tax, accounting or legal reasons.

Customer service messages are kept for as long as reasonably necessary to deal with the enquiry and maintain appropriate business records.

9. How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no website or online service can be guaranteed to be completely secure.

10. Your rights

Depending on the circumstances, you may have the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information
  • Ask us to restrict how we use your information
  • Object to certain uses of your information
  • Ask for a copy of your information in a portable format
  • Withdraw consent where we rely on consent

To exercise your rights, please contact us using the details shown on our Contact page.

11. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

12. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.

14. Contact

If you have any questions about this Privacy Policy, please contact us using the details shown on our Contact page.