Last updated: 17 June 2026
1. About these terms
These terms and conditions apply to orders placed through the Fay House Press website.
By placing an order through this website, you agree to these terms. Please read them carefully before making a purchase.
2. About us
This website is operated by Fay House Press.
Our contact address is:
Fay House Press
89 Swan Lane
Wickford
Essex
SS11 7DE
United Kingdom
You can contact us using the contact details shown on our Contact page.
3. Products
Fay House Press sells books online, including Theory of a Legend by J.P. Fay.
We make reasonable efforts to ensure that product descriptions, images, prices and availability are accurate. Product images are for illustration and presentation purposes only, and the exact appearance of the printed item may vary slightly.
4. Orders
When you place an order, you are making an offer to purchase the item or items in your basket.
Your order is accepted once payment has been completed and we confirm that the order has been received.
We may refuse or cancel an order if there is an error with the product information, pricing, availability, payment, delivery details, or if we suspect misuse of the website.
5. Prices and payment
Prices are shown in pounds sterling (£).
The total cost of your order, including any delivery charges, will be shown before you complete checkout.
Payment must be made at the time of ordering using the payment methods available at checkout.
6. Delivery
We will send your order to the delivery address provided at checkout.
Please make sure your delivery address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details supplied by the customer.
Delivery times are estimates only and may vary depending on postal services, courier services, seasonal demand, or circumstances outside our control.
7. Cancellations and returns
If you are a consumer buying online, you usually have the right to cancel your order within 14 days of receiving it.
After telling us you wish to cancel, you then have 14 days to return the item.
Returned items should be sent back in a clean, unused and resaleable condition, unless the item is faulty or damaged.
Please see our Returns Policy for full instructions on how to return an item.
8. Faulty, damaged or incorrect items
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible using the contact details on our Contact page.
Please include your order number and a clear description of the issue. We may ask for photographs of the item and packaging so we can assess the problem.
If the item is faulty, damaged or incorrect, we will offer an appropriate remedy, which may include a replacement or refund.
9. Refunds
Refunds will usually be made to the original payment method.
Where a refund is due after a return, we will process it once we have received the returned item or once you have provided evidence that the item has been sent back.
We may reduce a refund if the item has been handled beyond what is necessary to inspect it, unless the item is faulty or damaged.
10. Intellectual property
All content on this website, including text, images, branding, artwork, product descriptions and page content, belongs to Fay House Press or its respective rights holders unless otherwise stated.
You may not copy, reproduce, distribute, modify or reuse website content without permission, except where allowed by law.
11. Website availability
We aim to keep the website available and working correctly, but we cannot guarantee uninterrupted access.
We may update, suspend or remove parts of the website at any time.
12. Liability
Nothing in these terms limits or excludes liability where it would be unlawful to do so.
We are not responsible for losses that are not reasonably foreseeable, or for business losses, loss of profit, loss of revenue, loss of opportunity, or loss of data.
13. Privacy
We handle personal information in accordance with our Privacy Policy.
14. Changes to these terms
We may update these terms from time to time. The latest version will be published on this page.
15. Governing law
These terms are governed by the laws of England and Wales.
If a dispute arises, the courts of England and Wales will have jurisdiction, except where consumer protection laws provide otherwise.
16. Contact
If you have any questions about these terms, please contact us using the details shown on our Contact page.